Return Policy

Return & Refund Policy — UNT0LD

Last updated: July 2026

By purchasing from UNT0LD, you agree to the terms below. Because all items are printed on demand specifically for each customer, we operate a strict return and refund policy.

1. All Sales

Returns are handled case-by-case and are not guaranteed. We do not accept returns or refunds for:

  • Change of mind
  • Ordering the wrong size
  • Disliking the fit, color, or design
  • Buying by mistake
  • Any reason not listed as an approved exception below

Each item is printed individually after the order is placed, which means we cannot restock or resell returned items.

2. Approved Exceptions

We offer refunds in the following cases:

  • Wrong item received
  • Incorrect size sent (different from what you ordered)
  • Defective or damaged print
  • Significant damage during delivery

To request a replacement, you must:

  1. Email Unt0ld.support@gmail.com within 7 days of delivery
  2. Include clear photos of:
    • The item
    • The defect or damage
    • The packaging
    • The shipping label

If the issue cannot be verified through photos, the claim may be denied.

Refunds are not issued unless required by law.

3. Wrong Size Ordered

We do not accept returns or exchanges due to choosing the wrong size. Sizing is the customer's responsibility, and a detailed size chart is provided on every product page.

4. Lost or Stolen Packages

Once an order is marked "Delivered" by the carrier, UNT0LD is not responsible for lost, stolen, or missing packages. These orders do not qualify for refunds or replacements.

Customers must file a claim with the carrier directly.

5. Wrong or Incomplete Address

Orders placed with incorrect, incomplete, or undeliverable addresses do not qualify for refunds.

If the package is returned to us:

  • A reshipping fee will apply
  • No refunds will be issued

It is the customer's responsibility to enter accurate shipping information.

6. Order Cancellation

Orders can only be cancelled within 1 hour of purchase. After this timeframe, the order immediately enters production and cannot be cancelled or refunded.

7. Package Delays

Delays caused by carriers, customs, weather, or any external factor do not qualify for refunds or cancellations.

8. Chargebacks & Payment Disputes

Submitting false chargebacks or disputes is considered fraud. We provide all necessary documentation to payment processors, including:

  • Order confirmation
  • Tracking details
  • Delivery proof
  • Communication history

This protects us against invalid refund attempts.

9. Contact

For replacement requests or questions:
Unt0ld.support@gmail.com